The CRO Evaluator is a decision-making tool for the systematic selection of contract research organi- zations. It helps shorten and clarify the journey from identifying the requirements for the new service provider to finding the best fit prior to on-site visits. Applying the CRO Evaluator simplifies a typically ad-hoc, long-winded and subjective group activity by guiding through an organized assessment. At first capture your requirements and their associated importance for the new outsourcing partner. The CRO Evaluator supports this process by guiding through a comprehensive list of 15 pre-selection criteria. In a second step the offered value is described and scored for each provider.
The CRO Evaluator computes a Value Map, a graphical representation of strengths and weaknesses for each provider. The group of assessed providers are ranked according to a summary score and their detailed ranking is compared side-by-side in a Match Curve.
The CRO Evaluator guides through two stages:
The Requirements tab opens the Outsourcing Needs Assessment.
Collecting and articulating this information helps to keep the focus on the particular outsourcing needs for the specific project.
Check the 5 pre-selection categories of requirements and each associated specific criteria to generate your own particular requirements and their respective importance. A yellow box with explanations pops up when hovering over or clicking on a specific criteria. Using these tips, specify your requirements and rank their importance to your organization according to the available selections.Requirements Importance ranking
ORGANIZATION | TYPE:
ORGANIZATION | FIT:
ORGANIZATION | LOCATION:
ORGANIZATION | STRUCTURE:
PERFORMANCE | CAPABILITIES:
PERFORMANCE | EXPERIENCE
PERFORMANCE | VALIDATION
PERFORMANCE | REFERENCES
PROCESS | COMPLIANCE
PROCESS | SYSTEMS
COST | STRUCTURE
COST | QUOTE
COST | PRICE
COMMUNICATION | TOOLS
COMMUNICATION | RELATIONSHIP
If needed, there are two open placeholders for additional criteria at the bottom of the list.
The completed Outsourcing Needs Assessment is a convenient tool when conducting a phone-interview with several providers.
There are five Provider tabs at the bottom of the CRO Evaluator. For each provider collect the requested information and fill in one separate sheet (blue and yellow cells). Discuss the project with a CRO representative over the phone, obtain a quotation and check with references (if needed). The contribution of multiple stakeholders (if available) should be acknowledged and merged for each assessed criteria.
1. Fill in provider information (blue cells)
2. Fill in Description of OFFERED VALUE and assign a score.
Inspect the corresponding requirements of OUTSOURCING NEEDS and describe, based on the interview, references and quotation the value that is offered by the service provider. For each value description assign a score according to the following key:
The CRO Evaluator computes a Value Map (Provider 1-5 tabs), a graphical representation of strengths and weaknesses for each provider. Good candidates typically map in the green section; high outsourcing importance scores and high value scores. Characteristics in the left-most column (IGNORE) should be excluded for the assessment. Providers with characteristics in the bottom row (DISQUALIFIED) should be excluded altogether from further assessment.
SERVICE PROVIDER RANK
The 'Comparison' tab displays the providers ranked according to the Direct Score and the Requirements-Weighted Score. The Direct Score is the numerical sum of all value scores given to a provider. The Requirements Weighted Score is a the numerical sum of all products of value scores and importance scores. The top provider with the highest Requirements Weighted Score is ranked on top.
The Match Curve allows a side-by-side comparison of providers according to the Requirements Weighted Score. The top-ranking providers typically show high scores, indicating a good match with the project and your organizational requirements.
And of course don't hesitate to contact us at firstname.lastname@example.org if you have any questions about the CRO Evaluator or if you need further help with our outsourcing strategy and building a network of research service suppliers.